We want you to be completely satisfied with your purchase. If you are unhappy with your order, you have 30 days from the day it was shipped to send it back or return it in the store.

The items must be in original condition, with tags attached.

Please include a copy of your invoice and reason for the return.

If you would like to make an exchange, note what items you would like instead and we will do our best to ship the new items to you as soon as possible.

By law intimate apparel containing a crotch and swimwear cannot be returned once it has been tried on or worn, so all merchandise must have tags attached in order to receive a refund.

Please send returns to:

Sylene
Attention: Online Returns
4407 South Park Avenue
Chevy Chase, MD 20815

Shipping and Handling fees are non-refundable. We recommend sending returns certified or insured, as we are not responsible for return merchandise lost in the mail.

Cancelling an Order

Due to the speed of our order processing system, once an order has been processed, we cannot make any changes or cancel your order. We apologize for this inconvenience. In the event that your online purchase does not meet your expectations, Sylene accepts returns of unused items by mail within 30 days from the date of shipment. To return an item, see above.